So, I sent out a package Monday, 09/13/10, to a buyer in Illinois which was supposed to arrive around Wednesday, 09/15/10. Unfortunately, the buyer of the package has not received the item and the delivery confirmation, tracking number, has not been updated at all since Tuesday, 09/14/10, which states that it was being shipped out from Memphis.
Yesterday, 09/18/10, I called up my local Post Office and the buyer's Post Office hoping to get some answers on the where about of the package. Sadly, neither were able to help so I called 1-800-ASK-USPS and the lady there helped me file an investigation.
As of now, the buyer and I are currently talking about what to do at this moment. Luckily for me, he's extremely patient and is willing to cooperate with me. Overall, tnairsofter's, has anyone here ever been in this situation? If so, what might the outcome be and what should we do at this moment?